Refund and Return Policy

Last updated: September 28, 2026

1 Overview

Potenzia wants customers to receive authentic products in good condition and as ordered. Because we sell ingestible supplements and personal-use products, health, safety, tamper-evidence, and hygiene requirements limit which products can be returned. This policy applies to purchases made directly through trypotenzia.com. Purchases from an authorized retailer or other seller must be returned through that seller under its policy.

2 Eligible Returns

Subject to the exclusions below, most new, unopened, unused, and resalable products may be returned if you contact us within 30 calendar days after confirmed delivery. Products must remain sealed in their original packaging, with tamper-evident features intact, and must include proof of purchase.

Before sending anything back, request return authorization at info@trypotenzia.com and provide your order number, the product name, quantity, and reason for return. Unauthorized returns may be refused or delayed.

3 Products That Cannot Be Returned

Except when defective, damaged in transit, incorrect, recalled, or otherwise required by law, we do not accept returns of:

opened, used, sampled, partially consumed, or unsealed supplements, honey products, capsules, films, or other ingestible products;

opened or used creams, sprays, topical products, or other intimate or personal-use products;

products with missing, altered, or damaged lot numbers, seals, packaging, or labels;

products damaged by improper storage, misuse, neglect, or failure to follow label directions;

gift cards, digital products, promotional gifts, or samples;

clearance, final-sale, or specifically identified nonreturnable products; or

products purchased from an unauthorized seller or a seller other than trypotenzia.com.

Differences in taste, aroma, texture, color, packaging, or individual results do not by themselves establish that a product is defective. Natural ingredients may vary between lots within applicable specifications.

4 Damaged Defective or Incorrect Products

Inspect your shipment promptly. Contact info@trypotenzia.com within 7 calendar days after delivery if an item is damaged, appears defective, has a broken seal, is missing, or differs from what you ordered. Keep the product, packaging, shipping carton, packing materials, and lot or batch information until the claim is resolved.

We may request photographs, video, the shipping label, lot number, expiration date, and other reasonable information. If we confirm our error or a covered defect, we may provide a replacement, store credit, or refund, including reasonable return shipping when required. Do not discard a questioned product unless we instruct you to do so.

5 How to Return an Eligible Product

Request authorization from info@trypotenzia.com before shipping the return.

Pack the product securely and include the authorization number and order number.

Ship only to the return address supplied with the authorization: Potenzia LLC, 877 W Minneola Avenue, Suite 120870, Clermont, FL 34711.

Use a trackable service and retain the receipt and tracking number.

Prepay return shipping unless the return results from our confirmed error or a covered defect. We do not accept cash-on-delivery returns.

You bear the risk of loss or damage during return transit unless applicable law provides otherwise. A return is not complete until received and inspected.

6 Refund Amounts

Approved refunds are issued to the original payment method. Original shipping charges, expedited-shipping charges, duties, and similar charges are nonrefundable unless the return results from our confirmed error, a covered defect, or applicable law requires otherwise.

Customer-remorse returns and packages returned because of an incorrect address, refusal, failure to claim, or another customer-caused delivery issue may be reduced by the actual outbound shipping expense, return shipping charged to Potenzia, and a 15 percent handling and restocking fee, to the extent permitted by law.

If a promotion included a free product or gift and the qualifying purchase is returned, you must also return the unopened promotional item. If you keep it, its stated retail value may be deducted from the refund where permitted by law.

7 Refund Timing

After an authorized return is delivered, allow 5 business days for inspection and processing. Once approved, the refund will be submitted to the original payment method. Your bank or card issuer may require an additional 5 to 10 business days to post it. Potenzia does not control financial-institution processing times.

8 Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We cannot guarantee a change or cancellation after an order enters fulfillment. An order that has been packed, labeled, transferred to a carrier, or shipped cannot be canceled. If eligible, it may be returned after delivery under this policy.

For security, we may require cancellation and placement of a new order rather than changing the shipping address on an existing order.

9 Incorrect Addresses Refused Packages and Undeliverable Orders

Customers are responsible for checking the complete shipping address, including unit or apartment number, before submitting an order. Once a package is in transit, address corrections must generally be arranged with the carrier and may incur a fee. Potenzia is not responsible for loss or delay caused by customer-provided address errors.

If an incorrect, refused, unclaimed, or otherwise undeliverable package is returned to us, we will inspect it before determining refund eligibility. We do not refund an order while the package remains in transit or before it is returned and identified. Shipping and handling deductions described above may apply.

10 Packages Marked Delivered but Not Received

If tracking shows delivery but you cannot locate the package, check the delivery location, household members, neighbors, building management, and carrier notices, then contact the carrier. Notify Potenzia within 3 days after the delivery scan so we can determine whether a carrier claim is available. Carrier investigations and claim deadlines vary, and a delivery scan does not automatically entitle the customer to a refund or replacement.

11 International Orders

Unless we expressly agree otherwise, international shipping charges, customs duties, import taxes, brokerage fees, and return costs are nonrefundable. Potenzia is not responsible for products detained, rejected, destroyed, or returned by customs because of destination-country restrictions or the customer's failure to complete import requirements, except to the extent required by law.

12 Chargebacks

Please contact us first so we can investigate a billing, delivery, or product concern. Nothing in this policy limits your lawful right to dispute an unauthorized or incorrect charge with your payment provider. We may provide order, delivery, correspondence, and policy records in response to a chargeback inquiry.

13 Contact

Email: info@trypotenzia.com Authorized return address: Potenzia LLC, 877 W Minneola Avenue, Suite 120870, Clermont, FL 34711